Shipping Policy
01) SHIPPING LOCATIONS
Q) Where does VESTU ship?
? We ship across India and to selected international locations.
VESTU delivers products across India and also offers international shipping to select countries. Delivery availability may vary based on location, courier coverage, customs requirements, and serviceability of the destination.
02) ORDER PROCESSING
Q) When is my order starts processing?
? After order confirmation by VESTU team.
Orders are processed only after they are verified and confirmed by the VESTU team. This may include a confirmation call. Once confirmed, your order is prepared for dispatch.
03) DELIVERY TIME
Q) How long does delivery take?
? Delivery timelines are estimated in VESTU website.
Estimated delivery timelines shown on the website are real time but rare case may vary based on location, courier availability, and operational factors. VESTU may work with multiple delivery partners to fulfill orders.
In many cases, orders may arrive earlier than the estimated timeline. If an order is not delivered or cannot be fulfilled, refunds will be handled fairly as per the applicable return or refund process.
04) SHIPPING PARTNERS
Q) Who delivers my order?
? Trusted delivery partners.
VESTU works with multiple delivery and fulfillment partners and logistics providers, to ensure reliable delivery. The choice of courier may vary based on location and availability.
05) SHIPPING CHARGES
Q) Are there any shipping charges?
? Shipping charges, if applicable, are shown at checkout.
Any shipping fees are clearly displayed during checkout before payment is completed. There are no hidden delivery charges.
06) DELAYS
Q) What if my order is delayed?
? Delays can happen, but we handle them responsibly.
While we aim to deliver orders within the estimated timeline, delays may occur due to factors beyond our control such as weather conditions, or logistical issues. In such cases, we will make reasonable efforts to assist and keep you informed.
07) UNDELIVERED ORDERS
Q) What if my order is not delivered?
? We?ll resolve it fairly.
If an order cannot be delivered or is returned to us due to delivery issues, we will review the situation and take appropriate action, which may include re-shipping or issuing a refund, as applicable.
08) TRACKING
Q) Can I track my order?
? Yes, order tracking details are available in website.
09) ADDRESS ACCURACY
Q) What if I enter the wrong address?
? Accurate details are important.
Customers are responsible for providing correct and complete shipping information. Delays or delivery failures caused by incorrect address details may affect delivery timelines and is not responsible by VESTU.
10) CONTACT
Q) Who can I contact for shipping-related questions?
? The VESTU team.
For any shipping-related questions or concerns, you can contact us through the contact page on our website or by email.